Buying Goods Online - Your Rights
Buying goods online is becoming more and more common. Now, most of us wouldn’t think twice about buying from eBay, Amazon or any other online retailer. But what are your rights? What if you wish to cancel an order? The Consumer Contracts Regulations 2013 offer increased protection to online shoppers.
The vendor is obliged to send you written confirmation of your order after you make it. This must contain certain information. It should, among other things, include cancellation information such as how to cancel and when you should cancel it by.
If the goods are in suitable condition but you have changed your mind, you have up to 14 days from the date of delivery to cancel your order and return the goods in most cases. The seller’s website terms and conditions should tell you who is liable for the cost.
If the goods are faulty then the seller is liable for the cost of return and must refund you in full.
Unless you agree otherwise, the seller must deliver the goods within 30 days. If they don’t, you have 30 days in which to ask for a refund.
These are just an outline of your rights. Often, it isn’t clear-cut whether or not your rights have been infringed. If you are unsure, or you would like more advice, contact J L Lezemore Solicitors today.
Contact J L Lezemore Consumer Advice Solicitors covering Hertfordshire and Essex
You can choose how you would like to receive your consumer legal advice, when you want it and how you access that advice. We offer services in person, in writing or by video conference – at a time most suitable to you.
We offer a flexible and modern service outside traditional 9-5 hours, meaning you can choose when and how to contact us.
Please visit our contact page for more information.
