Eating Out
Eating at a restaurant, café, pub, or ordering takeaway involves buying both goods (the food/drink) and services (preparation, service, etc.).
Under the Consumer Rights Act:
- Food must be of satisfactory quality, safe, and as described (e.g., matching the menu)
- Service must be with reasonable care and skill.
If the meal is cold, undercooked, contaminated, or not what you ordered, complain immediately to the manager. Ask for a replacement, removal from the bill, or discount.
For serious issues like food poisoning, keep the receipt, take photos if possible, and get medical evidence if needed. You can claim for the meal cost plus related expenses (e.g., medical treatment).
Most places resolve complaints on the spot to avoid bad reviews. If they refuse and the loss is significant, we can advise on pursuing it further.
Contact J L Lezemore Consumer Advice Solicitors covering Hertfordshire and Essex
Do you need help sorting a consumer issue? Get in touch today for clear, practical advice. We offer advice by telephone, email or virtually (i.e. zoom) or you can come to the office in Bishops Stortford - including evenings/weekends where possible.
The sooner you contact us, the better your chances of a good resolution. We look forward to helping you.
Please visit our contact page for more information.
