Holiday Advice
In recent years, many holidaymakers have found themselves without a holiday after the company with which they had booked went bust. Obviously this is the worst case scenario, but there are other more common circumstances which may cause you to seek compensation from your travel agent or tour operator.
From airport delays, to lost baggage, unsatisfactory accommodation, and cancellations, our relaxing break can sometimes become a source of stress.
If you have booked a package holiday (a holiday where two or more components such as flights and hotel are booked together), you are covered by the package travel regulations. If the tour operator wishes to make changes to your holiday they must:
- Offer you a holiday of the same or better quality or of a lower quality (plus a refund of the balance) in the event of a cancellation.
- Give you the opportunity to cancel the holiday with a full refund, or allow you to change the holiday.
- If some promised services are unavailable, they must make alternatives available or provide compensation.
Problems with flights – if you are travelling from an EU airport with an airline registered in the EU, then you are protected by EC Council Regulation no 26/2004.
This obliges airlines to make refreshments or accommodation available to passengers, depending on the length of the delay. If you are delayed for more than 3 hours you may be able to claim financial compensation.
For more information on claiming against an airline, tour operator, travel agent or holiday company, contact Joanne Lezemore now.
Contact J L Lezemore Consumer Advice Solicitors covering Hertfordshire and Essex
You can choose how you would like to receive your consumer legal advice, when you want it and how you access that advice. We offer services in person, in writing or by video conference – at a time most suitable to you.
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Please visit our contact page for more information.
