Our Terms, Conditions and Policies
When using our website, the following terms and policies apply:
Our complaints policy and procedure
We are committed to providing a high quality service to all our clients and hope our relationship with you remains excellent. However, we do recognise that despite best endeavours occasionally problems do occur. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
Our complaints procedure
If you have a complaint about our service or a bill that we have rendered or both, please contact us with the details.
The person to contact is J L Lezemore, and she can be reached at:
In writing: 9 Rhodes Avenue, Bishops Stortford, Herts CM23 3JN;
By email: advice@lezemoresolicitors.co.uk;
By phone: 01279 653011.
What will happen next?
- We will send you a letter acknowledging receipt of your complaint within 7 working days of us receiving the complaint, enclosing a copy of this procedure.
- We will then investigate your complaint. This will normally involve passing your complaint to J L Lezemore who will review your file and speak to the member of staff who acted for you.
- J L Lezemore will send you a detailed written reply to your complaint, including her suggestions for resolving the matter, within 21 days of sending you the acknowledgement letter.
- If you are still not satisfied, you can then contact the Legal Ombudsman at:
PO Box 6806,Wolverhampton, WV1 9WJ
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am to 5pm.
