Building Works & Other Services
When you hire tradespeople for building works or similar services — like extensions, roofing, fitted kitchens, garage conversions, landscaping, gardening, patio laying, or decorating — the Consumer Rights Act 2015 requires the work to be done with reasonable care and skill, in a reasonable time (unless agreed otherwise), and at a reasonable price if no quote was fixed.
This covers both the workmanship and any materials supplied (those must be satisfactory quality, fit for purpose, and as described).
Typical problems: poor-quality work (leaks, uneven surfaces, faulty installations), jobs left unfinished, damage to your property, unexpected extra charges, or work not matching what was promised.
Steps to take:
- Give the trader a reasonable chance to inspect and fix the issue — they're usually entitled to try putting it right
- If repeat performance isn't possible (e.g., too much damage) or would cause significant inconvenience, you can claim a price reduction (up to 100% in serious cases) or, for very bad work, treat the contract as ended and seek a refund for the faulty part
- Keep detailed evidence: photos before/after, messages/emails, quotes, invoices, and notes of conversations.
Many disputes settle once a formal letter outlines the Consumer Rights Act breaches. If needed, we can help negotiate, pursue through ADR (like mediation), or advise on small claims court.
Contact J L Lezemore Consumer Advice Solicitors covering Hertfordshire and Essex
Do you need help sorting a consumer issue? Get in touch today for clear, practical advice. We offer advice by telephone, email or virtually (i.e. zoom) or you can come to the office in Bishops Stortford - including evenings/weekends where possible.
The sooner you contact us, the better your chances of a good resolution. We look forward to helping you.
Please visit our contact page for more information.
